Paragraph 10

​​​​​​​You have no right to return the goods without our written consent, except in accordance with this paragraph.

You may return to us at your own cost unused goods for either refund or credit (at our discretion and subject to such reasonable restocking charge as we may charge) provided that they are returned to us and received by us within 14 days after delivery to you and so long as they are not made to order, tabbed or personalised in any way, have not been worn, used or altered in any way, are still in the original packaging and otherwise fit to be returned to stock and resold by us.

You may return goods which are damaged in transit or materially defective provided that you notify us in accordance with paragraph 2.5*​​​​​​​ in which case our liability shall be as described in paragraph 2.6**​​​​​​​.

When returning goods to us, you must retain proof of postage until we supply you with a credit note confirming that we have received the returned goods.

You may request a refund to your card or bank account. To request a refund send your LonJoy account number and order number to
*You must notify us in writing of any claim for delivery shortages within 7 days of either the date of the invoice for them and any claim for delivery damages to the goods in transit within 2 days of the delivery date and you must return such damaged or defective goods to us or make them available for collection by us in accordance with our instructions.

**Our liability in respect of any such claim notified to us within 7 days is limited to replacement of the goods or credit or refund of the price, at our discretion, and does not extend to any indirect or consequential loss.