By using our site, you agree to us placing cookies on your device and accessing them when you visit the site again in the future.
what cookies are and how are they used on the LonJoy website;
the cookies that LonJoy uses (and why);
how you can manage cookies used on our website;
further information; and
What are cookies and how are they used on the LonJoy website?
Cookies are a small file of text, often encrypted for privacy, that are stored by your web browser and used to store information between your visits to a website. Some cookies may collect personal information about you.
Cookies are an essential part of making the LonJoy website work and are useful because they help us make your website experience more enjoyable. They allow us to recognise your device (e.g. your laptop or mobile device) so that we can tailor your experience of our website. That information includes the products you have added to your basket, and whether you prefer to view products by 'what's new' or new 'what's best-selling'.
You can find more general information about cookies at: www.allaboutcookies.org.
The cookies that LonJoy uses (and why)
'Strictly Necessary' cookies let you move around www.lonjoy.co.uk and use essential features like secure payment areas and the shopping basket. These cookies don't gather any personal information about you that could be used for marketing or remembering where you've been on the internet.
We use these Strictly Necessary cookies to:
Remember things like information you've entered on shopping forms when you navigate to different pages in a single web browser session.
Remember the goods you have placed in your Shopping Basket.
Identify if you have logged on as a LonJoy Member.
Ensure that if we make any changes to the website in the future that you will be directed to the correct page.
Cookies defined as 'Strictly Necessary' will NOT be used to:
Gather information that could be used to advertise products or services to you.
Collect any personal information about you.
Accepting these cookies is a condition of using the website. Our shopping pages will not function without these cookies so you must accept them in order to continue using our site.Live Chat and Customer Service
EKM Live Chat
LonJoy uses EKM Live Chat to enable website visitors to web chat to customer service agents. Live chat is only possible if cookies are enabled. The name a visitor provides when they start a live chat is stored and will remember a visitor's name for the next chat. A cookie is stored to remember the agent that a visitor has spoken to in order to try to speak to that agent again if they are available. There are various other cookies that are used during a chat session to notify about new message and synchronise chats if multiple chat windows are open. These are called "session cookies" and are removed when the chat ends.
We use ‘Performance' cookies to collect information about how you use our website e.g. which pages you visit and if there are any errors. These cookies don't collect any information about you personally. All the information collected is anonymous and used to improve how our site works and monitor its performance.
We use Performance cookies to:
- Provide statistics on how our website is used.
- Help us improve the website by measuring any errors that occur.
- Test different designs of our website using A/B multivariate testing.
- Anonymously record user sessions to improve usability.
Cookies we have defined as 'Performance' cookies will NOT be used to:
- Gather any personal information.
- Target adverts to you on any other website.
Google Analytics / Google Tag Manager
Google Analytics and Tag Manager are commonly used software that allow us to see how well we are doing when helping people shop online. They record information including how you reached the LonJoy website, the city and county that you're browsing from, and what browser you are using. We can then see how people used the LonJoy website to purchase from us. Tag manager also controls remarketing through Google's Display Network.
Google Analytics is invaluable in helping us improve our service. We never pass any personally identifiable information over to Google.
The Google Analytics cookies start with _ga
The Google Tag Manager cookie is LandingUserIDThe information generated by the cookies about your use of this website is usually transmitted to a Google server in the USA and stored there. However, in the case of the activation of IP
anonymisation on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.
On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator.
The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.
You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. to compile reports on website activity and provide other services related to website activity and internet usage to the website operator.
In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
'Functionality' cookies are used to provide services or to remember settings to improve your visit and make LonJoy.co.uk easier to use. They can also be used to prevent the user being offered a service again that had previously been offered to that user and rejected.
We use 'Functionality' cookies to:
- Remember settings you've changed.
- Show you when you're logged into the Members area of the website.
- Stop you being showing website overlay again once you have dismissed it.
- Target you with adverts on other websites.
Some of these cookies are managed for us by third parties - where this is the case, we do not allow the third party to use the cookies for any purpose other than those listed above.
You can control whether or not these cookies are used, but preventing them may mean we can't offer you some features.
How you can manage cookies used on our website
Cookies do lots of jobs on our website. However, you may be able to disable them if you would like to and if the relevant third party allows you to. If you do this, you may find that certain parts of our website do not work at all, or do not work correctly.
If you use Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
If you use Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
If you use Safari on Mac: https://support.apple.com/en-gb/guide/safari/privacy-preferences-sfri35610/mac
If you use Safari web and iOS: https://support.apple.com/kb/PH17191?locale=en_US
If you use Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
If you use Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
If you use Samsung: https://www.samsung.com/uk/support/mobile-devices/what-are-cookies-and-how-do-i-enable-or-disable-them-on-my-samsung-galaxy-device/
If you use different devices, make sure you configure the settings of the corresponding browser according to your preferences.